Policies | Silver Sculptor

Policies and Useful Information

Sizing

Please take care to size your ring, wrist or necklace correctly using the tools on my sizing page.
I endeavor to make each piece correctly, if you receive your order and it's incorrectly sized, please contact me to arrange for it to be fixed. If you gave me the size and it is the size you received, but it doesn't fit, please get in touch and I can fix it for a small fee (please note that you will need to pay for shipping back and forth).

Finishes

Your pieces are finished to your specification, choose from a high shine or a satin matte finish. I can also patina your pieces (if the design allows for it). Please visit my finishes page to see the different options available and what they look like.

Jewelry Care

When you’re not wearing your jewelry, keep it in a little baggies, or the jewelry box it arrived in. 

Oxygen in the air, lotions, perfume and other contaminants (such as swimming in pools and the ocean) will make your jewelry tarnish. 

If your piece does become tarnished, just give it a wipe with a polishing cloth.

If your piece has a matte finish, then you can remove the tarnish and preserve the finish by using a soft kitchen scrub.

If you’d prefer to send it back to us for a deep clean, please get in touch!


Shipping and Timelines

I need 1-2 weeks to make each piece after I have received the order from you, so please ensure that you consider that into your timeframe. However, more often than not I can make the jewelry (so long as I have the materials in stock) within 1-2 days. Please email me if you need your item by a specific date and I will work with you to get it to you in time!

Your jewelry is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Please note that I will only ship to the billing address, even if you supply me with a different shipping address. This is due to credit card fraud and Silver Sculptor is covering any losses that may be incurred.

 

Customs

I cannot control how long your order will take to get through customs or if it gets lost. I am not responsible for lost or stolen packages. I am not responsible for paying additional taxes or tariffs imposed by customs. You can check here to see what the duty will be for your country: http://www.importcalculator.com/ 

Please note that I cannot be responsible for any customs, duty or taxes that may be incurred on orders sent internationally.

Occasionally packages may get delayed through no fault of my own, please let me know if you have any issues with your package and I will try to resolve the problem.

I ship only after payment is received in full. 

Damaged Jewelry & Guarantee

I cannot accept responsibility for jewelry that has been damaged due to misuse. However, if you feel you have a defective piece (eg, the cufflink mechanism has come away from the front), please get in touch with me: joanne@thesilversculptor.com. Your pieces of jewelry are guaranteed for 12 months.

Canceling Orders

You may cancel an order so long as I have not started to create your jewelry. I will refund you the cost of the piece and shipping. Please contact me ASAP to arrange this: joanne@thesilversculptor.com

Copyright

Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Silver Sculptor LLC.

Data Protection

Silver Sculptor LLC is committed to protecting your privacy as a user of our websites and the confidentiality of any personal information that you may provide us with during your visit to our sites. View our Privacy Policy for more information.