Please take care to size your ring, wrist or necklace correctly using the tools on my sizing page
I endeavor to make each piece correctly, if you receive your order and it's incorrectly sized, please contact me to arrange for it to be fixed. If you gave me the size and it is the size you received, but it doesn't fit, please get in touch and I can fix it for a small fee (please note that you will need to pay for shipping back and forth).
Your pieces are finished to your specification, choose from a high shine or a satin matte finish. I can also patina your pieces (if the design allows for it). Please visit my finishes page
to see the different options available and what they look like.
For personalized items such as cufflinks that have been hand stamped with your customization, I cannot offer refunds. However, if the piece is defective, or incorrect, then please contact me to discuss. Please note however, that each piece is made by me by hand, it's not manufactured in any way, therefore there may be small discrepancies, eg, a letter or number may be stamped slightly off center. This is not classed as a defect, it's simply the handmade aspect of the product and adds to the charm. If you are looking for a manufactured piece of jewelry, then you're in the wrong place!
For all other items, I can offer a full refund (minus shipping), please email me within 2 weeks of purchase. I do not refund shipping and you will need to pay for shipping the piece back to me by USPS with tracking number. Please get in touch with me if you'd like a refund and I can let you know where to send the piece: firstname.lastname@example.org
Shipping and timelines
I need 1-2 weeks to make each piece after I have received the order from you, so please ensure that you consider that into your timeframe. However, more often than not I can make the jewelry (so long as I have the materials in stock) within 1-2 days. Please see my shipping and timelines
page for further information. Please email me if you need your item by a specific date and I will work with you to get it to you in time!
Please note that I will only ship to the billing address, even if you supply me with a different shipping address. This is due to credit card fraud and Silver Sculptor is covering any losses that may be incurred.
I cannot control how long your order will take to get through customs or if it gets lost. I am not responsible for lost or stolen packages. I am not responsible for paying additional taxes or tariffs imposed by customs. You can check here to see what the duty will be for your country: http://www.importcalculator.com/
Please note that I cannot be responsible for any customs, duty or taxes that may be incurred on orders sent internationally.
Occasionally packages may get delayed through no fault of my own, please let me know if you have any issues with your package and I will try to resolve the problem.
I ship only after payment is received in full.
I cannot accept responsibility for jewelry that has been damaged due to misuse. However, if you feel you have a defective piece (eg, the cufflink mechanism has come away from the front), please get in touch with me: email@example.com
Canceling an order
You may cancel an order so long as I have not started to create your jewelry. I will refund you the cost of the piece and shipping. Please contact me ASAP to arrange this: thesilversculptor.com
Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Silver Sculptor LLC.